Customer Experience Specialist
As a Customer Experience Specialist, you are responsible for managing and responding to customer inquiries & feedback, ensuring that all Commando customers have an excellent experience with the brand. As a Customer Experience Specialist, you will be a key part of the eCommerce team. You will also work closely with the Marketing & Fulfillment teams.
Key Areas of Responsibility:
- Consistently provide genuine, friendly, personable and professional customer service; prepare orders accurately and efficiently with attention to detail
- Work with our warehouse shipping & operations teams to answer customer inquiries & ensure successful delivery of any replacement products if needed.
- Proactively advise Marketing & Sales teams of recurring customer feedback (positive or negative) as well as requests for product
- Represent the voice of the customer within the walls of Commando
- Protect customer interests and recommend enhancements to website user experience based on customer feedback and any known upgrades to tool suite
- Monitor and maintain online product review platform; actively respond to website reviews to create a clear line of communication with consumers
- Maintain Customer Experience Handbook with any updates to process
- Share Customer Experience Data, including volume of inquiries related to any positive or negative experiences
- Support the e-Commerce & Marketing teams in management and merchandising of products on wearcommando.com
- Other duties and responsibilities as assigned
- Follow all ergonomic standards and safety requirements directed by the company and the department
- Adhere to Commando’s inventory control procedures
Knowledge & Skill Requirements:
- 1 - 2 yrs customer service experience
- 1 - 2 yrs experience in working with customer service e-commerce platform (Ex. Shopify, Magento, Demandware, etc)
- Ability to work to time constraints, independently and with teams
- Strong written and verbal communication skills
- Strong attention to detail
- Ability to thrive in a fast-paced, results-oriented environment
- Interest in fashion & current trends
- Team player with entrepreneurial spirit
To apply, please contact Human Resources at careers@wearcommando.com or call 802-657-4004 x252. We look forward to hearing from you!