Customer Experience Specialist
As a Customer Experience Specialist, you are responsible for managing and responding to customer inquiries & feedback, ensuring that all Commando customers have an excellent experience with the brand. As a Customer Experience Specialist, you will be a key part of the eCommerce team. You will also work closely with the Marketing & Fulfillment teams.
Key Areas of Responsibility:
Consistently provide genuine, friendly, personable and professional customer service; prepare orders accurately and efficiently with attention to detail
Work with our warehouse shipping & operations teams to answer customer inquiries & ensure successful delivery of any replacement products if needed.
Proactively advise Marketing & Sales teams of recurring customer feedback (positive or negative) as well as requests for product
Represent the voice of the customer within the walls of Commando
Protect customer interests and recommend enhancements to website user experience based on customer feedback and any known upgrades to tool suite
Monitor and maintain online product review platform; actively respond to website reviews to create a clear line of communication with consumers
Maintain Customer Experience Handbook with any updates to process
Share Customer Experience Data, including volume of inquiries related to any positive or negative experiences
Support the e-Commerce & Marketing teams in management and merchandising of products on wearcommando.com
Knowledge & Skill Requirements:
1 - 2 yrs customer service experience
1 - 2 yrs experience in working with customer service e-commerce platform (Ex. Shopify, Magento, Demandware, etc)
Ability to work to time constraints, independently and with teams
Strong written and verbal communication skills
To apply, please contact Human Resources at email@example.com or call 802-657-4004 x252. We look forward to hearing from you!
Strong attention to detail
Ability to thrive in a fast-paced, results-oriented environment
Interest in fashion & current trends
Team player with entrepreneurial spirit