Customer Experience Specialist 


As a Customer Experience Specialist, you are responsible for managing and responding to customer inquiries & feedback, ensuring that all Commando customers have an excellent experience with the brand.  As a Customer Experience Specialist, you will be a key part of the eCommerce team.  You will also work closely with the Marketing & Fulfillment teams. 


Key Areas of Responsibility:

Consistently provide genuine, friendly, personable and professional customer service; prepare orders accurately and efficiently with attention to detail 

Work with our warehouse shipping & operations teams to answer customer inquiries & ensure successful delivery of any replacement products if needed. 

Proactively advise Marketing & Sales teams of recurring customer feedback (positive or negative) as well as requests for product 

Represent the voice of the customer within the walls of Commando

Protect customer interests and recommend enhancements to website user experience based on customer feedback and any known upgrades to tool suite 

Monitor and maintain online product review platform; actively respond to website reviews to create a clear line of communication with consumers

Maintain Customer Experience Handbook with any updates to process

Share Customer Experience Data, including volume of inquiries related to any positive or negative experiences 

Support the e-Commerce & Marketing teams in management and merchandising of products on wearcommando.com 


Knowledge & Skill Requirements:

1 - 2 yrs customer service experience

1 - 2 yrs experience in working with customer service e-commerce platform (Ex. Shopify, Magento, Demandware, etc)

Ability to work to time constraints, independently and with teams

Strong written and verbal communication skills  

 

To apply, please contact Human Resources at careers@wearcommando.com or call 802-657-4004 x252. We look forward to hearing from you!

Strong attention to detail

Ability to thrive in a fast-paced, results-oriented environment 

Interest in fashion & current trends

Team player with entrepreneurial spirit