Thank you for your interest in commando! We’re confident that you’ll love our products as much as we do and we can’t wait to hear from you. You can find us on Facebook and Twitter, so please swing by and tell us what you think.
We want you to be 100% happy with your purchases and experience with us. We’ve outlined some of our customer service policies below. If you have questions about, or are dissatisfied with any of our products, please don’t hesitate to let us know.
We want to hear from you!
All orders for in-stock items will ship within 2 business days. Expedited orders (next day and second day air) placed weekdays by noon EST will ship on the same business day. Delivery times will vary based on your shipping address. We will send you shipping confirmation and a tracking number when your order is shipped. We now send all ground orders via UPS SurePost. Please note: expedited service is not currently available to Alaska and Hawaii, and ground shipping may take between 2-3 weeks. For any urgent issues please call our offices at 800-506-6880.
Additionally, we only ship within the United States. However, some of our products are available to ship internationally through the following retailers: nordstrom.com, shopbop.com; netaporter.com; and barenecessities.com.
*During promotions, please allow an additional 3 business days for processing. All ground orders will ship within 5 business days.
Shipping and Handling Charges
|Order Total||UPS SurePost Ground Service||UPS Expedited Surcharge 2nd Day Air||UPS Surcharge Overnight|
|Up to $99||$7.00||+$10.00||+$25.00|
|Over $100||Free Ground Shipping||+$10.00||+$25.00|
We gladly accept returns on slips, tops, sleepwear and accessories within 14 days of delivery, if unworn or unopened. However, sales of commando bottoms and boxed legwear are final. Please be sure to choose the correct size and color when purchasing these items. After all, would you like it if we sent you returned underwear?
All sale items are final sale and non-returnable. Please note we do not provide pre-paid return labels.
All items should be unworn, with original tags attached, or in original, unopened packaging. Enclose a copy of your order, and indicate whether you would like to exchange or return for a refund. Please note the reason for your return, as your comments help us with future product development.
Please send returns to:
472 Meadowland Drive, Suite 10
South Burlington, VT 05403
We will refund your credit card within seven (7) business days of receiving the return. Unfortunately, shipping and handling charges are non-refundable.
We accept exchanges on items of equal or lesser value than the original purchase. If you’d like an alternate item, please clearly indicate the style, size and color you’d like. We’ll send it out without additional shipping and handling charges.
Errors or Damaged Merchandise
We admit it….we’re not perfect! In the unlikely event that you receive damaged or incorrect merchandise, please e-mail firstname.lastname@example.org, or call us at 800.506.6880 within ten (10) business days.