Customer Service

Thank you for your interest in Commando! We’re confident that you’ll love our products as much as we do and we can’t wait to hear from you. You can find us on Facebook, Twitter, and Instagram so please swing by and tell us what you think.

We want you to be 100% happy with your purchases and experience with us. We’ve outlined some of our customer service policies below. If you have questions about our products or are dissatisfied with any of our products, please don’t hesitate to let us know.  

We want to hear from you!

Phone:  1-802-200-2846
E-mail:  info@wearcommando.com

Shipping

Delivery times will vary based on your shipping address and chosen shipping method.  Most orders will ship between 1-2 business days after being placed. Please note that estimated time of delivery at checkout is just an estimate and not a guaranteed delivery date. Orders placed with expedited shipping after 12:00pm EST on Monday through Thursday or after 10:00am EST on Friday will ship the following business day.  Please allow up to 3-6 business days for Standard & Premium order processing during promotional periods.

We currently use USPS and UPS as our shipping carriers and applicable rates are populated on the shipping page at checkout. We offer free Standard shipping, which ships via USPS, on orders over $75 (within the US), and free Premium shipping, which ships via UPS, on orders over $200 (within the US). For orders under $75, a shipping fee will be added. If you need your order sooner, we recommend upgrading your shipping method of choice listed during checkout. Please double-check your shipping information before completing your purchase. Once an order is in transit or has been delivered to the shipping address entered at checkout, we cannot be held responsible for redirection of the package.

We will send you a shipping confirmation and a tracking number when your order is shipped. Once the order has been shipped by Commando, we depend on the mail carriers to ensure the package is delivered on time. We kindly ask that you please notify our Customer Experience Team of any order issues within one week of delivery. Please note that we are not responsible for packages marked as "delivered" by the carrier. We recommend contacting the shipping carrier directly for any claims regarding missing packages confirmed as delivered. 
Please note: inclement weather can delay packages.

For any urgent issues please call our offices at  1-802-200-2846. 

We ship within the United States, as well as internationally to Canada, Australia, and the UK. See below for Shipping Rates by country.  

*Please note: Expedited shipping is not available for US territories.

 United States Shipping 

Canadian Shipping and Handling Charges

Australian Shipping and Handling Charges

UK Shipping and Handling Charges

Cancellations, Returns & Exchanges

Order Cancellations

As long as an order has not been shipped, it may be canceled within 1 hour of being placed. To cancel or edit an order please select the edit/cancel link found at the bottom of your order confirmation email. Please reach out to customer service at info@wearcommando.com if you are outside of that time frame and we will try our best to accommodate you.

Domestic Returns/Exchanges

We accept returns purchased on wearcommando.com within 30 days of the ship date on unworn items with original tags attached, or unopened in original packaging. We’re pleased to offer free exchanges made directly for the same item in a different size or color. Sale items marked with a discount of 60% off or greater at the time of purchase are final sale and cannot be returned. Original shipping charges are non-refundable. To protect the integrity of our products and ensure a fair experience for all customers, any item that is returned worn, used, washed, or damaged will not be eligible for a refund or store credit. Items that do not meet our return standards will be deemed ineligible and will not be returned to the sender. These items will be responsibly discarded. Please ensure your return meets our guidelines before sending it back. We cannot accept or process returns & exchanges from major department, boutique stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase. Please note that we allow up to 8 business days for refunds to be processed once your return is received at our warehouse. 

Click here to begin the Return Process by entering your email and PO number (found on your packing slip). 

Returns must be shipped with the corresponding return shipping label and packing slip provided during the return process to avoid delays in refunds processing and to prevent being charged for an instant exchange. Please do not combine returns from separate orders, as this may cause processing issues and delays. Commando is not responsible for returning any incorrect/non-Commando items sent to our warehouse.

Please note, orders placed through Facebook or Instagram are not eligible for exchanges or store credit.

About Checkout+

At checkout, you'll have the option to purchase Checkout+ for a small fee. If you select Checkout+, your return shipping label will be free, and there will be no deductions from your refund. If you do not select Checkout+, a return shipping label fee of $11 will be deducted from your refund. We are pleased to offer free exchanges made directly for the same item in a different size or color, regardless of Checkout+ purchase. Final sale items remain final sale and are not eligible for exchanges, store credit, or refunds, regardless of purchasing Checkout+.

International Returns

We only accept returns for items purchased on wearcommando.com. We cannot accept or process returns from retail stores or other online retailers. All items purchased from retail stores and other online retailers must be returned at their location of purchase. 

We accept returns within 30 days of the ship date if unworn with original tags attached, or unopened in original packaging. International returns are subject to a $25 USD shipping label fee. Please note that any duties & taxes paid at the time of purchase are non-refundable.

Have additional questions or comments? Email us at info@wearcommando.com, call us Monday-Friday 8am-5pm EST 1-802-200-2846, or chat with us on our website Monday - Friday 8am-5pm EST.