Customer Service
Thank you for your interest in Commando! We’re confident that you’ll love our products as much as we do and we can’t wait to hear from you. You can find us on Facebook, Twitter, and Instagram so please swing by and tell us what you think.
We want you to be 100% happy with your purchases and experience with us. We’ve outlined some of our customer service policies below. If you have questions about our products or are dissatisfied with any of our products, please don’t hesitate to let us know.
We want to hear from you!
Phone: 1-802-200-2846
E-mail: info@wearcommando.com
Chat: Monday-Friday 8AM-6PM EST
Shipping
Delivery times will vary based on your shipping address and chosen shipping method. Due to higher than usual volume, please allow up to 3-5 business days for Standard & Premium order processing. Most packages will arrive within 3-5 business days. Please allow an additional 1-2 business days for order processing on orders placed with Premium shipping and 3-5 business days for orders placed with Standard shipping. Orders placed after 12:00pm EST on Monday through Thursday or after 10:00am EST on Friday with Expedited Shipping will ship the following business day.
We will send you a shipping confirmation and a tracking number when your order is shipped. Once the order has been shipped by Commando, we depend on our carriers (UPS & FedEx) to ensure the package is delivered on time.
Please note: inclement weather can delay packages.
For any urgent issues please call our offices at 1-802-200-2846.
We ship within the United States, as well as internationally to Canada, Australia, and the UK. See below for Shipping Rates by country.
*Please note: Expedited shipping is not available for US territories.
2023 Holiday Shipping Cut-Off Dates
To ensure you receive your order by December 24th and December 31st, please see the shipping cut-off dates below.
U.S. order by date to get by December 24th
Standard: Wednesday, December 13th
Premium: Tuesday, December 19th
Expedited: Thursday, December 21st, before 12PM EST
U.S. order by date to get by December 31st
Standard: Thursday, December 21st
Premium: Tuesday, December 26th
Expedited: Thursday, December, 28th before 12PM EST
Domestic (U.S.) Shipping and Handling Charges
| Order Total |
Standard Shipping (3-5 Business Days) |
Premium Shipping (2-3 Business Days) |
Expedited Shipping (1-2 Business Days) |
|---|---|---|---|
| Up to $100 | $10 | $17.00 | $25.00 |
| Over $100 | Free | Free | $25.00 |
*Once the order has been shipped by Commando, we depend on our carriers (UPS & FedEx) to ensure the package is delivered on time.
Please note: inclement weather can delay packages.
Canadian Shipping and Handling Charges
| Order Total |
FedEx Economy | Delivered Duties Paid (3-5 Business Days) |
FedEx Priority | Delivered Duties Paid (1-3 Business Days) |
|---|---|---|
| Up to $175 CAD / $140 USD | $20.00 USD | $25 USD |
| Over $175 CAD /$140 USD | Free | $25 USD |
Australian Shipping and Handling Charges
| Order Total |
FedEx Economy | Delivered Duties Paid (3-5 Business Days) |
FedEx Priority | Delivered Duties Paid (1-3 Business Days) |
|---|---|---|
| Up to $250 AUD / $180 USD | $25.00 USD | $30 USD |
| Over $250 AUD / $180 USD | Free | $30 USD |
UK Shipping and Handling Charges
| Order Total |
FedEx Economy | Delivered Duties Paid (3-5 Business Days) |
FedEx Priority | Delivered Duties Paid (1-3 Business Days) |
|---|---|---|
| Up to £125 / $165 USD | $22.00 USD | $25 USD |
| Over £125 / $165USD | Free | $25 USD |
Cancellations, Returns & Exchanges
Order Cancellations
As long as an order has not been shipped, it may be canceled within 1 hour of being placed. To cancel or edit an order please select the edit/cancel link found at the bottom of your order confirmation email. Please reach out to customer service at info@wearcommando.com if you are outside of that time frame and we will try our best to accommodate you.
Domestic Returns/Exchanges
We accept returns from items purchased on wearcommando.com or in Commando dedicated retail locations. We cannot accept or process returns & exchanges from major department, boutique stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase.
Please note, orders placed through Facebook or Instagram are not eligible for exchanges or store credit.
**Our extended Holiday Return window is now in effect. We will accept returns within 60 days of the order date.**
We accept returns within 30 days of ship date if unworn with original tags attached, or unopened in original packaging. Returns are subject to a $9.99 shipping label fee.
We’re pleased to offer free exchanges made directly for the same item in a different size or color.
Click here to begin the Return Process by entering your email. Check your email to access our return/exchange portal.
Returns must be shipped with the corresponding shipping label and packing slip provided. We kindly ask that multiple returns are not combined into one shipment.
International Returns
We only accept returns from items purchased on wearcommando.com. We cannot accept or process returns from retail stores and other online retailers. All items purchased from retail stores and other online retailers must be returned at their location of purchase.
We accept returns within 30 days of ship date if unworn with original tags attached, or unopened in original packaging. International returns are subject to a $25 USD shipping label fee. Please note that any duties & taxes paid at the time of purchase are non-refundable.
Have additional questions or comments? Email us at info@wearcommando.com, call us Mon-Fri 8am-6pm EST 1-802-200-2846, or chat with us on our website Monday-Friday 8-6PM EST.
International Exchanges:
At this time, we are unable to process exchanges for international purchases. If a size or color change is needed, our Customer Experience team will gladly assist you with processing a return and repurchase of a new item.
Shopify Pay
Shopify Pay - shop your way, pay your way
Checkout securely with Shopify Pay. Shopify will use your email address to recognize your shipping and billing information for a fast and secure checkout. Once you opt in to Shopify Pay, you will be asked to share the following information:
- Email address
- Mobile phone number (used for SMS verification)
- Billing, shipping, and credit card information
- Credit card information for a valid credit card, including the CVV
A 6-digit verification code will be sent to your phone to verify your information. Your privacy and security are important to us, with Shopify Pay your personal information stays safe and secure.
If you choose a direct payment gateway to complete your purchase, your data is stored only as long as is necessary to complete your purchase. After the transaction is complete, your transaction data is deleted.
Shopify Pay supports:
- Apple Pay
- Google Pay
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
For more information about Shopify’s Privacy Policy, please click here.