frequently asked questions

We've rounded up some of the questions that we get the most, to help save you some time.

If your question remains unanswered after reviewing the below, please reach out to us at info@wearcommando.com and we'll get back to you there!

Q: How do I process a Return or Exchange?

A: Please note we only accept returns from items purchased on wearcommando.com. We cannot accept or process returns & exchanges from retail stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase.

If the item has been purchased from wearcommando.com, click here to begin processing your return or exchange.

 

For full details on returns, exchanges and any restocking fees that might apply, please visit our customer service page.

Q: Does Commando have an extended Holiday Return Policy?

A: Our Holiday Return Policy is now in effect. Items purchased on wearcommando.com that are ordered between November 22, 2021 and December 31, 2021, may be returned or exchanged through February 1, 2022. All other Commando Return Policy details apply and can be reviewed here.  

Q: How soon will I get my refund once I submit a return?

A: Once your items are received and inspected by our warehouse, you'll receive your refund. This normally happens within two weeks of receiving your return.

Q: Can I return an item that I purchased from another retailer?

A: We only accept returns from items purchased on wearcommando.com. We cannot accept or process returns & exchanges from retail stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase.

Q: When will my order ship?

A: Delivery times will vary based on your shipping address. Most packages will arrive within 3-6 business days. All orders for in-stock items will ship within 2-3 business days upon receipt of order. During promotions & sales, please allow for additional order processing + shipping time.

We will send you a shipping confirmation and a tracking number when your order is shipped so that you can track delivery more closely. For any urgent issues please call us at 802-200-2846.

Q: Do you ship internationally?

A: At this time we ship to Canada, Australia & the United Kingdom (England, Scotland, Wales, Northern Ireland). We are hard at work expanding our international shipping. In the meantime, you can find your favorite Commando pieces by referencing our list of stockists here.

Q: Can I edit my order after it has been placed?

A: Orders may be changed within 1 hour after being placed. Changes needed to orders placed over the weekend must be communicated within the first hour of the following business day. If you need to edit your order within this window, please e-mail info@wearcommando.com and we will do our best to accommodate you. If you're past this time-frame, simply process a normal return or exchange for the correct item.

Q: Can I cancel my order?

A: Orders may be cancelled within 1 hour after being placed. Orders placed over the weekend must be canceled or changed within the first hour of the following business day. Please e-mail info@wearcommando.com if you would like to cancel your order.

Still Have Questions? Contact Us

 802-200-2846

 Live Chat: Monday-Friday 10-6PM EST