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Overall Responsibility:  Responsible for supporting the company sales and marketing initiatives through product information management, reporting and administrative duties.  

Supervision Received:  This position reports to the Specialty & Boutique Sales Manager

Supervision Exercised:  None

Key Areas of Responsibility:

Sales responsibilities:

  • Manage incoming phone calls and emails for website and boutiques, offering superior customer service
  • Sample management: tracking/pulling samples for tradeshows, appointments, market meetings, and photo shoots
  • Prepare product and displays for shipping to all tradeshows.  Upon completion of tradeshow, review all materials and organize appropriately
  • Assist sales team with entering orders, printing call tags and processing returns
  • Support offsite sales team as needed: sending gratis, samples and entering orders
  • Process order replacements & mis-ships for boutique orders and orders
  • Assist Specialty & Boutique Sales Manager with B2B website maintenance and management.
  • Assist Majors Sales & Off Price Sales team with order entry, sample, gratis, and market requests.

Marketing responsibilities:

  • Assist Digital Marketing Manager with Shopify: merchandising and adding product to the website, read/publish reviews weekly, reply to negative reviews per protocol, update the career page and press as needed and update markdowns using cadence from major sales team
  • Work with Digital Marketing Manager to create website product links
  • Assist with PR requests, order entry, & management when needed.  

Knowledge & Skill Requirements:

  • Highly organized including follow-through skills
  • Proficient in Excel and Microsoft Suite
  • Detail-oriented with strong written and verbal communication skills
  • Positive attitude with excellent customer service skills
  • Ability to multi-task, prioritize multiple demands with the ability to work independently